These questions and answers below will help you understand the process to hire a Private Investigator and will make your interaction more comfortable.

This is my first time using a Private Investigator, what can I expect?
Is this all kept confidential?
Do you have a minimum per surveillance session charge?
How do you bill for your service?
How can I pay for your service?
What is your Retainer and Refund Policy?

What information do you need before the start of an infidelity investigation?
How much notice do you need to start an investigation?
Will you try to seduce my husband/wife in order to get evidence of infidelity?
Can I pay extra to get guaranteed results?
Can I get pictures of the activities?

What happens when the retainer is depleted?
What if I refuse to pay the balance owing on my account?
What will I get at the end of the investigation?
How long do you keep my file afterwards?
Can I or my lawyer get extra copies of the results?

Can you get past information?
Can you locate someone for me?
Can you record conversations?
Can this information be used in court?

Where can we meet to discuss my situation?
What are your office hours?
I'm not a local client, how does that work?

This is my first time using a Private Investigator, what can I expect?

Also, we are not legal counsel. Though we have a strong understanding of the laws that affect our industry and /or the laws that might come into effect because of our investigative results, any conversations concerning such legal ramifications should be consulted with your own legal representative.

Lastly, we are not magicians, mind readers or super heroes! We can't make evidence appear from thin air, we can't see through walls and can't tell what your partner is thinking about when he/she doing something out of the ordinary.

Is this all kept confidential?

ABSOLUTELY! All contacts, information and conversations will be kept confidential.

How do you bill for your service?

Most investigations are billed on an "hourly" basis. Some investigations, mostly dependant on the complexity and the lengthy time line, can be billed using a "day" rate. Please call for our current rates.

How can I pay for your service?

We accept Visa, MasterCard, Pay Pal and direct bank transfer. Local clients can also pay using cash or cheque.

Do you have a minimum per surveillance session charge?

Yes we do. We will charge a 3-hour minimum for each individual surveillance session. We would be happy to explain this policy to you. Please do not hesitate to ask for a detailed explanation.

What is your Retainer and Refund Policy?

Our standard retainer is $1000.00. Any unused retainer portion will be refunded to you at the conclusion of the file or at your immediate request.

What information do you need before the start of an infidelity investigation?

Information such as a recent photo, the subject's schedule, where he/she works, what he/she drives.

You should also tell us if you have had any kind of investigations conducted on this person in the past.  Investigations conducted either by yourself, by a friend on your behalf, by a collections agency or by another private investigations agency is very relevant to our current investigation. Even conversations about "watching" or "following" this person, or catching this person in a lie recently, or recently confronting this person about your suspicions are all factors needed to ensure a safe and discreet investigation.   

PLEASE be upfront and honest with us. We are here to help you to find answers.

How much notice do you need to start an investigation?

The easy answer is "as much notice as possible". We also understand that sometimes, you are not aware of the "event" until the last minute. We will try to accommodate any last minute requests as best we can.

Will you try to seduce my husband/wife in order to get evidence of infidelity?

No.

Can I pay extra to get guaranteed results?

No, you don't need to. We pledge to do everything we possibly can to get your results within our current pricing structure.

Can I get pictures of the activities?

Yes, we primarily conduct surveillance with a video camera. You will get a video of the activities and photos from the video footage.

What happens when the retainer is depleted?

When the retainer is depleted you have the option of providing more retainer to continue with the investigation or stopping the investigation.

What if I refuse to pay the balance owing on my account?

We conduct work on your behalf with the sincere intent that you will honor your obligation. However, the confidentiality of our relationship is also contingent upon you paying what is rightfully owed for our services.

What will I get at the end of the investigation?

At the conclusion of the investigation, we can offer to you a formal report, a video CD of our surveillance video, video-still photos and any remaining funds from your retainer account.

How long do you keep my file afterwards?

Files are preserved for 3 years unless you instruct us to destroy the file earlier.

Can I or my lawyer get extra copies of the results?

Yes.

Can you get past information?

Only certain information can be traced to a pervious/past activity.

Can you locate someone for me?

Yes. There are privacy protocols that we follow before we release the information. See our Policy section.

Can you record conversations?

NO.

Can this information be used in court?

It depends on what purpose you intend to use the information for. We suggest that you consult your lawyer to fully answer that question.

Where can we meet to discuss my situation?

Once we conduct a preliminary telephone consultation, we can offer to you our discreet office location for additional consultation.

What are your office hours?

We take meetings by appointment only.

I'm not a local client, how does that work?

The process is just the same as if you were local. Using telephone and email, we can provide a consultation, receive instructions and send results to you.